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Frequently Asked Questions
What makes this camera stand out from other suppliers?
We utilize a R&D team with over 30 years of experience. We maintain strict QC standards with professional testing equipment and have proven experience cooperating with Fortune 500 companies, ensuring high reliability.
What certifications are available for these products?
Our production processes follow ISO9001, ISO14001, and OHSAS18001 standards. The products themselves have passed CE and FCC certifications to meet international requirements.
How long is the typical lead time?
Standard products generally have a lead time of 1 month, while customized orders typically require 2 months for production.
What are the supported payment terms?
We support various payment methods including T/T payment, Western Union, and online Ali payments for your convenience.
What is the warranty period?
We provide a two-year warranty starting from the date the product is shipped from our port.
How can I monitor the camera remotely?
The camera is fully compatible with the Tuya Smart APP. You can view live footage and receive PIR detection alerts directly on your smartphone via 4G or WiFi connection.