Q: What's the actual products I can get?
A: We send the original products. Only the original products can work with the official app (Hik-Connect).
Q: What is the ETA time and stock status?
A: For stock products, the ETA is about 3-5 days. For bulk quantity orders, the delivery time is approximately 2-4 weeks.
Q: Do you provide a warranty for your products?
A: Yes, we provide a 2-year warranty for all our products, and OEM products come with a 3-year warranty.
Q: What are your accepted methods of payment?
A: We accept T/T, Western Union, Paypal, and credit cards.
Q: What is the Minimum Order Quantity (MOQ)?
A: Sample orders are welcome. Prices are more competitive for larger quantities.
Q: How do you ship the goods?
A: For small parcels, we recommend express services like FedEx, DHL, TNT, or UPS. For bulk orders, we can ship to your forwarder or find the best shipping method for you.